Privacy Policy – Hapy Aviation
The Intro
Hapy Aviation Private Limited (hereafter “HAPY“) understands the importance of safeguarding the privacy of its users as well as the confidentiality of the information submitted by its users.
This Privacy Policy outlines HAPY’s and its subsidiaries’ and affiliates’ practices for processing and securing users’ Personal Information (as defined below).
This Privacy Policy applies to any person (‘User’) who purchases, intends to purchase, or inquiries about any product(s) or service(s) made available by HAPY through any of HAPY’s customer interface channels, which include its website, mobile site, mobile app, and offline channels, which include call centers and offices (collectively referred to as “Sales Channels”).
For the purposes of this Privacy Policy, “you” or “your” shall mean User, and the terms “we”, “us”, and “our” shall mean HAPY. Website refers to the website(s), mobile site(s), and mobile app(s) for the purposes of this Privacy Policy.
By using or accessing the Website or other Sales Channels, the User expressly agrees to the terms and contents of this Privacy Policy. Please do not use or access our Website or other Sales Channels if you disagree with this Privacy Policy.
This Privacy Policy does not apply to any third-party website(s), mobile site(s), or mobile app, even though their websites/products are linked to our Website.
Users should be aware that the information and privacy practices of HAPY’s business partners, advertisers, sponsors, or other sites to whom HAPY offers hyperlink(s) may differ significantly from those described in this Privacy Policy. As a result, you should evaluate the privacy statements and practices of any such third parties with whom they engage.
Please be aware that the data shared with HAPY will be processed primarily in India and any other jurisdictions where HAPY has contracted with a third party to process the data on HAPY’s behalf. By accepting this policy, you give HAPY your explicit permission to treat your Personal Information for the purpose(s) specified in this policy. The data protection laws in India and the other jurisdictions mentioned above may differ from those in your home country.
If you have any concerns about how your data is being processed and wish to withdraw your consent, please contact privacy@hapy.in. However, if such data processing is required for us to provide you with services, we may be unable to serve or confirm your bookings after you withdraw your consent.
If you withdraw your consent for us to handle your information, we may:
- Seriously impair our ability to serve you correctly, and in such cases, we may be forced to refuse the booking entirely
- Unduly restrict our ability to service your booking (if one has already been made), which may further disrupt your booking or oblige us to cancel your booking.
Users outside India's geographical limits
Please be aware that the data shared with HAPY will be processed primarily in India and any other jurisdictions where HAPY has contracted with a third party to process the data on HAPY’s behalf. By accepting this policy, you give HAPY your explicit permission to treat your Personal Information for the purpose(s) specified in this policy. The data protection laws in India and the other jurisdictions mentioned above may differ from those in your home country.
If you have any concerns about how your data is being processed and wish to withdraw your consent, please contact privacy@hapy.in. However, if such data processing is required for us to provide you with services, we may be unable to serve or confirm your bookings after you withdraw your consent.
If you withdraw your consent for us to handle your information, we may:
- Seriously impair our ability to serve you correctly, and in such cases, we may be forced to refuse the booking entirely
- Unduly restrict our ability to service your booking (if one has already been made), which may further disrupt your booking or oblige us to cancel your booking.
The nature of the information we collect and its legal base
The information stated below is gathered to enable us to offer the services you have requested, as well as to satisfy our legal requirements and obligations to third parties under our User Agreement.
The term “Personal Information” refers to information given by the User and collected by us for the following purposes:
Registration on the Website: Information that you provide when subscribing to or registering on the website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age, profile picture, and so on, as well as your contact details such as email address, postal address, mobile or otherwise, and/or fax numbers. Your banking data (including credit/debit card) and any other information relevant to your income may also be included in the information.
Other data: We may collect additional data and documents, including but not limited to:
- Transactional history (other than financial information) on your e-commerce activity and purchasing habits.
- Your usernames, passwords, email addresses, and other security information that you use in connection with our Services.
- Data generated by you or a third party that you desire to keep on our systems, such as pictures, files, and so on.
- Data available in the public domain or received from any third party, including social media channels, as part of your account information, including but not limited to personal or non-personal information from your linked social media channels (such as name, email address, friend list, profile pictures, or any other information permitted to be received per your account settings).
- Any additional user(s) for whom you make a reservation using your registered HAPY account. In this situation, you must affirm and signify that each other user(s) for whom a booking has been made has agreed to have the information given by you revealed to us and shared with the relevant service provider(s).
- If you request HAPY to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.
- HAPY takes data from paid and organic channels like our website, mobile app and all social media channels like Google, Facebook, Instagram, WhatsApp, YouTube, LinkedIn, Twitter etc. We receive your name, city, mobile number and email address.
Such information shall be used solely for the aforementioned defined and legitimate purposes. User also acknowledges that HAPY may share this information with the end service provider or any other third party in order to deliver and facilitate the requested booking. HAPY shall always redact any sensitive or Personal Information included in any other identity card provided to the website for the purpose of availing a service, promotional offer, or booking a product. If a User chooses not to supply this information or deletes previously provided information, HAPY may be unable to fulfil the requested booking request. HAPY will never share any of the above-mentioned information, including PAN card details, Passport details, and Aadhar Card details, without their prior consent, unless otherwise required by a law enforcement authority for an investigation, a court order, or in reference to any legal process.
How we use your personal data
The collected Personal Information may be used in the following ways:
When making a reservation
While making a reservation, we may utilise Personal Information such as payment data such as cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details, and other information that you have supplied and authorised us to maintain. We may also utilise the information that is stored in or linked to your account. This information is shown to the User at the time of booking in order for you to finish your bookings as quickly as possible.
We may also use your Personal Information for a variety of other purposes, including but not limited to:
- Confirm your bookings with the appropriate service providers.
- Keep you updated on transaction status.
- Send booking confirmations through SMS, WhatsApp, or any other messaging service.
- Send any updates or changes to your reservation(s);
- Allow our customer support team to contact you if required.
- Personalise the content of our website, mobile site, and mobile app.
- Seek product or service reviews or other enhancements.
- Send message(s) or email(s) for verification.
- Validate/authenticate your account to avoid misuse or abuse.
- On your birthday/anniversary, we may contact you with a unique gift or offer.
Surveys
We highly esteem views and responses from our Users and routinely conduct polls through digital and conventional means. Your involvement in these surveys is entirely voluntary. Aggregating data commonly leads to optimising the Website, diversifying sales channels, enhancing services, and designing engaging content, features, and offers catered to member interests based on survey outcomes. The anonymity of survey participants is only preserved if explicitly noted in the survey.
Marketing Promotions, Research and Programs
Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. HAPY frequently provides opportunities for its Users to win awards through its promotions. Our company collects individual data for specific purposes, including contact details and survey queries. Our organization makes use of individual details to contact prize recipients and gather feedback to enhance advertising initiatives and product development. Being a registered user grants you access to occasional emails from us regarding local fare deals, unique offers, innovative HAPY features, and other important information (including savings and benefits on services).
You can anticipate receiving periodic updates, including newsletters and personalised promotions with special deals.
The Website may receive occasional updates with fresh offerings and improved functionality. Provided that these services are offered and utilised by you, we shall employ the Personal Information furnished to support the provision of the requested services. To illustrate, if you pose a question, we will utilise your email address, personal details, and the topic of the query to craft a relevant answer. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users
HAPY might occasionally introduce campaigns that grant users the opportunity to earn activities related prizes or other perks. Our company may employ your private details to register you for our loyalty scheme, and updates regarding your membership status will be accessible upon each login to the website. Depending on the specific reward scheme, we may transfer your Private Data to an outside party that will be accountable for delivering the prize to you. You are free to decide not to participate in these reward schemes. To address specific needs, such as detecting deception or offering bookings on credit, we might examine customer information, including their credit records. In addition, HAPY may provide your Personal Information and/or aggregated data to external parties it works with, depending on the task at hand, such as payment processing, data storage, data analysis, and determining your creditworthiness for making reservations on credit.
How long does our team store your personal information?
HAPY will maintain your Personal Information on its servers for the duration necessary to achieve the objectives detailed in this privacy policy. Under certain situations, we may maintain your Personal Information for extended durations, such as when legally mandated by laws, regulations, tax codes, or financial reporting standards.
Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business
How long does our team store your personal information?
HAPY will maintain your Personal Information on its servers for the duration necessary to achieve the objectives detailed in this privacy policy. Under certain situations, we may maintain your Personal Information for extended durations, such as when legally mandated by laws, regulations, tax codes, or financial reporting standards.
Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.
Cookies and session data
Cookies
HAPY uses cookies to personalize your experience on the Website and the advertisements that maybe displayed. The cookie usage by HAPY is that of prominent internet companies.
Browser cookies store minor bits of information for personalized experiences. Consuming cookies facilitates our ability to provide better service to you. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.
Third-party ad companies might store a cookie on your computer. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the Website in order to provide advertisements in the Website or any other website about services that may be of potential interest to you. Third-party ad firms or ad providers may utilize technology to gauge the success of their campaigns. All such information is anonymous. This online tool collects information undercover using a pixel tag, a common web technology employed across leading websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No sensitive information is collected during this phase.
The information so collected during this process, is anonymous, and does not link online actions to a User
Most web browsers have an inclination towards accepting cookies without hesitation. Through adjustments to your internet browser settings or by utilizing specialized applications, you have the ability to regulate whether or not cookies are received by your browser. HAPY grants you the authority to restrict any un wanted web-based actions, particularly from unethical entities. While blocking HAPY cookies can limit certain functionalities, it may also interfere with an otherwise fluid interaction between visitors and the Website. You have the ability to regulate cookie use for select websites while granting access to trustworthy domains.
Automatic Logging of Session Data
The Website logs user sessions each time they visit. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. Our team captures user session data to evaluate Users’ preferences, online behaviour, including the frequency of sessions and time spent logged in. This tool enables improved monitoring and management of our system operations. The aforesaid information cannot identify any User personally. While it may seem challenging, it is theoretically possible to determine a user’s ISP and vaguely pinpoint their connection’s geographic coordinates from the provided session data.
About whom your personal information is shared
Service Providers and suppliers
The sharing of your information will facilitate the provision of services by these service providers. By utilising HAPY to make a reservation, you acknowledge our transfer of your data to the selected service providers and suppliers. Of critical importance is the recognition that HAPY does not grant authorisation for the end service provider to utilise personal information for any purposes outside the scope of rendering their services. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of HAPY as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. Please make sure to thoroughly analyse the privacy statements of the service providers/suppliers whose services you intend to use.
HAPY does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.
Companies in the same group
With the goal of elevating tailored offerings and optimising service delivery, we might, under strictly managed and secure conditions, collaborate with our associated or partner entities by sharing your Personal Data. We will offer you insight into a diversified array of products and services that may appeal to you or support our efforts to address any questions or requests related to your bookings. If HAPY’s resources are obtained by another party, it is possible that customer data will also be transferred. Furthermore, during the process of expanding/developing/reorganising the business or for any other valid reason, we may transfer/sell/assign our company, along with any of its subsidiaries or business divisions. As part of this transition, personal data, including that collected through this form, will be shared accordingly.
Business partners and third-party-vendors
We might also share selectively filtered personal information with our corporate associates or commercial partners, who may then get in touch with you to promote specific goods or services, including complimentary or paid offerings tailored specifically to HAPY patrons, which can help enhance your journey experience or provide exclusive perks. Types of such collaborations include organisations providing co-branded credit cards, travel insurance policies, protection against loss of wallet or similar sensitive details, among other offerings. If you decide to use any of the services provided by our commercial associates, the terms and conditions stipulated by each service supplier will apply.
We use non-identifiable Personal Information of Users in aggregate or anonymised form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. By leveraging this data, we may offer aggregated statistical insights to accomplices, publicists, partnerships, and other existing or prospective business organisations. In addition, we may provide third-party entities with an estimate of the audience demographics that have visited their sites through our platform. Personal Information provided to us shall be treated as our exclusive asset. Our company has the authority to utilise this data without offering any compensation to you, for any acceptable objective, such as marketing it to outside clients.
On occasion, HAPY may contract an outside firm for market research or survey purposes, and they will share relevant data with these entities only for the purpose of those projects. By providing carefully selected third parties, strategic partners, or suppliers with relevant information (encompassing aggregated cookie and tracking data), we ensure the agreement protecting this information prohibits any misuse or disclosure beyond the prescribed scope of the collaboration, complying with all relevant laws and regulations.
Disclosure of Information
In addition to the circumstances described above, HAPY may disclose User’s Personal Information if required to do so:
- By law, required by any enforcement authority for investigation, by court order or in reference to any legal process.
- To conduct our business.
- For regulatory requirements, corporate policies, and external checks to secure our systems.
- To enforce or protect our rights or properties of HAPY or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
In the absence of your consent, these actions could transpire. In light of this, we will not be held accountable to either you or any other party for any damages that may arise from the disclosure and storage of said information
User generated content
Through HAPY, individuals can express their thoughts via feedback in the form of reviews and ratings. The customers also have an option of posting questions w.r.t a service offered by HAPY or post answers to questions raised by other users. To gather feedback on your recent booking, HAPY might engage a separate company. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, sms, WhatsApp or any other messaging service) for you to share your review(s), answer questions posted by other users. The reviews may be written or in a video format. The feedback shared may also be accessible via other internet channels focused on travel.
The user generated content that HAPY collects may be of the following kinds:
- Review and Ratings.
- Question and Answers.
- Poll/Survey questions.
Each individual who shares reviews, ratings, questions, and images will maintain an account that others can view. Members can see the aggregate number of trips, reviews, questions, and pictures contributed by other individuals.
Others
Your privacy is protected at all times by our careful handling.
Your rights qua personal information
You may access your Personal Information from your user account with HAPY. Furthermore, you can modify your personal data or remove it entirely (excluding essential fields) via your user account directly.
Eligibility to transact with HAPY
At least 18 years of age is required to conduct direct transactions with HAPY and to provide informed consent regarding the handling of personal information.