HAPY has the right to levy some costs in the form of convenience fees or service fees in addition to the cost of booking as paid by the Service Providers. HAPY also retains the right to change any and all fees at any moment. Any such extra fees, including fees for changes to the booking, shall be disclosed to the User prior to completing the booking or collecting payment from such User.
In the event that the booking amount, taxes, statutory fee, convenience fee, and so on are undercharged due to a technical fault or other reason, HAPY reserves the right to deduct, charge, or claim the balance amount from the User, and the User must pay such balance amount to HAPY. If the short charge is claimed prior to the booking’s use, HAPY reserves the right to terminate such bookings if the amount is not paid before the utilization date.
Any increase in the price charged by HAPY due to a change in tax rates or the introduction of additional taxes or levies by the government must be paid by the user. Taxes and levies may be imposed without previous notice and may be retroactive, but they will always be in accordance with relevant legislation.
In the unlikely event that a booking is not confirmed for whatever reason, HAPY will arrange a refund of the booking amount paid by the User and notify the User of the same. HAPY is not required to give an alternate booking in lieu of, compensate for, or replace the unconfirmed booking. All future reservations will be regarded as separate transactions. Any relevant refunds will be processed in accordance with the service provider’s and HAPY’s respective policies.
The User is solely liable for any costs, fees, duties, taxes, and assessments incurred as a result of using the service, in accordance with relevant laws.
The User acknowledges and understands that all payments must be made to HAPY’s bank accounts. HAPY or its agents, representatives, or employees shall never request that a client transfer funds to a private account or an account not held in the HAPY’s name. HAPY shall not be held accountable for any personal account of any individual. The User shall have no right to recoup from HAPY any sum transferred by the User to a third party.
The User will not communicate any of his personal sensitive information, such as his credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords, and so on, with anyone, including HAPY’s agents, employees, or representatives. If such information is requested by any of HAPY’s agents’ employees or representatives, the User must notify HAPY promptly. HAPY shall not be liable for any loss incurred by the User as a result of providing the aforementioned facts.
Refunds for cancelled bookings will always be handled to the account or financial instrument (credit card, wallet, etc.) used to make the payment for that booking.
Booking(s) made by the User through HAPY are subject to the appropriate cancellation policy, which is outlined on the booking page or notified to customers in writing.
HAPY’s website accepts a variety of payment methods, including UPI, Credit/Debit Cards from various banks, Net Banking from all major banks, third-party wallets, Gift Cards, EMI, and more.